Online Sales Policy
Blossoms On-line Sales Policy
Blossoms Bridal & Formal is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected. We will communicate with you personally after receiving your order BEFORE you are billed.
We will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
We will inform you of whether this gown is being ordered from our personal stock or if it is being requested from the manufacturer. Please note that if it is being ordered directly from the manufacturer, THE ITEM CANNOT BE RETURNED unless the item was shipped mistakenly. This is because the manufacturer will not receive returns, so we cannot extend the option to our customers.
If the item is coming directly out of our stock, we have a 7-day return policy. THIS INCLUDES THE DAY RECEIVED AND WEEKENDS. Special deliveries or quick weddings are subject to same-day returns only. This 7-day calendar window is strictly enforced.
If a return is made, a 15% restocking fee will apply ($27 minimum fee per item). Unless the merchandise has been mistakenly shipped, it is the customer's responsibility to pay for all shipping fees including first shipping fee, return and exchange, expedite shipping fees. The buyer is responsible for all customs and duty charges for international shippings. Returns are only accepted with a shipment tracking number provided to us via e-mail or phone within the time mentioned above. A Return Authorization Code must be obtained from us and it must be visible on the outside of the returned box. Returned items must be addressed to:
Blossom’s Formal & Bridal, 2611 Stoneridge Mall Rd Pleasanton, CA 94588
We will issue a full credit, due to unforeseen circumstances, if your item cannot be shipped in time for your wear date and we will inform you of this extremely rare occurrence in a timely manner.
Order Cancellation, Damaged Product & Refused Packages
If you wish to cancel your order after placing your order online or refuse delivery after placing an order online please note that all orders which have begun processing for shipment will incur a 25% penalty and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies. Any order which is cancelled within two hours of placement will be charged a 15% cancellation fee and issued a monetary refund. Customer have 24 hours after delivery to inform us if and products they received are damaged or has a defect. Please pay attention to Special Order future delivery dates shown on the product page, all handmade jewelry is final sale. Once an order is placed these immediately begin processing to meet specific delivery deadlines.
Special Orders Delivery Dates & Returns:
Every special order dress is different when it comes to delivery dates and why we provided the estimated date of arrival on specific product pages. Sometime we can get a specific dress in 3-10 days, others can take from 6-12 weeks if the dress needs to be put into production. If the dress is already in production the dates specified on the product page are accurate. Less than 25% of special order dresses need to be put in production. Please note we do accept returns for Special Order Dresses but be aware that any Special Order Dress Returns carry a 20% restocking fee less original freight cost and are issued store credit/gift card.
If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match that price on your order. Call us before placing an order to tell us where we can find the current dress at a lower price on another site. The price match must be an online advertised price, it can not be from brick and mortar pricing.
Exceptions: Dress must be shown on a website that is a US based authorized retailer of the dress. Offer is not valid if the dress is shown as “sale”, “clearance”, “special”, or an auction site. Shipping charges will be considered when looking at lower price. This offer cannot be used with any other discount, coupon, or special offer. Site must have the item in stock in size and color that you are ordering available for immediate shipping. Special Order Items do not apply.
No Sales Tax for Shoppers Outside of California:
Sales tax is only collected for shoppers whom live and/or sending packages to a California shipping address. All other states are currently exempt from paying sales tax on a purchase from CoutureCandy.com. What this means is that if you live in any other state in the US besides California, upon checkout you will not pay sales tax as you would in your state of origin. This saving is significant and something we encourage shoppers to consider when purchasing. In many cases, this is saving of up to 10% depending upon which state you reside.
No returns or credits will be issued for online purchases for any other reasons other than those indicated above. But have no fear; our passion is for customer service. We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer then you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time, you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you again for shopping with Blossoms!